Terms and Conditions

WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information provided is not advice, and should not be treated as such. The information on this website is provided “as is” without any representations or warranties, expressed or implied. Healing Essence CBD (“Company”) makes no representations or warranties in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other healthcare provider.

Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website, nor in other Company materials, nor provided over the phone, nor in email correspondence. This website may contain links to third-party websites. The Company provides these links as a convenience only and does not endorse any of these sites. The Company is not responsible for the content of, and does not make any representations regarding the materials on, such linked third-party websites. If you decide to access or rely on information at linked third-party website, you do so at your own risk.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The following Terms and Conditions apply to the use of this website, as well as all transactions conducted on or through this site.

Legal Notice

All users of this site agree that access to, and use of, this site is subject to the following terms and conditions and other applicable laws. By using this site, you agree to and accept these terms and conditions, including, without limitation, Warranty Disclaimer and Limitation of Liability set forth further below. So please be sure to read the following terms carefully. If you do not agree to these terms and conditions, please do not use this site.

STORE POLICY AND TERMS OF USE

Prices and Taxes

Prices listed on this web site for products or services, unless otherwise noted, are exclusive of shipping charges, and of any applicable tax, including value-added, sales, use, excise, transfer, transport, or other tax, tariff or duty of any sort imposed by any government authority (“Taxes”). Whereas customers are solely responsible for all Taxes payable in connection with the provision of products or services, we do collect them at the time of purchase.

Promotion and Coupon Codes

Multiple coupon codes cannot be used simultaneously.

Shipping & Delivery

Healing Essence CBD (referred to in these Terms and Conditions as “Company,” or sometimes “we” or “us”), generally ships items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship your ordered products to you, we will attempt to alert you to this status directly by email, and let you know when to expect your shipment. If we can ship a partial order, we will do so, and indicate when you can expect the rest of your ordered products.

We fill domestic orders using United Parcel Service, FedEx, or other shipment providers, which generally results in delivery within 3 to 5 days.  If you require expedited shipment, please include this message on your order form and we will contact you to arrange expedited shipping, at an additional cost.

What is the shipping cost? 

We charge a flat fee of only $7.50 for all orders, which covers our average cost of shipping and handling.  Those who register as Members get free shipping on all orders.

How long will it take to get my package?

We ship all items usually within 2 business days (Monday through Friday) after receiving orders. You should receive your order within 7 days of the processing date. Orders under $300 will be shipped via first class, with no signature required. We can add or remove a signature requirement to packages upon request. Overnight shipping is not an option on the website, but if you request expedited shipping, we may be able to accommodate your request, and will follow up by email.  Expedited shipping is at an additional cost.

How Do I Track My Order?

Contact us for the most up to date information. 

International Sales

Healing Essence CBD ships products only within California at this time.  There are many Mail Forwarding Services available to those in other states of the U.S. and Internationally, such as: www.ipostal1.com, www.mailboxstation.biz, www.virtualpostmail.com, www.travelingmailbox.com, http://www.mailforwarding.biz, www.mailboxforwarding.com, and many others. Search for “mail forwarding services in California” on the Internet. Many of these services cost only about $10 per month. We have no business association with any of these services, however we understand that they will forward mail to your address, anywhere in the world, when it is sent to their California address.   Note: We ship only to physical addresses within California. (What happens from there is not our concern.)

International sales are subject to all applicable U.S. and foreign export controls (including, without limitation, the Export Administration Act of 1979, the Export Administration Regulations promulgated thereunder, the U.S. Arms Export Control Act and the International Traffic in Arms Regulations). By placing an order through this web site, you affirm that you will comply with all such applicable export controls and regulations.

You will be the importer or exporter of record and are responsible for all required licenses, permits and authorizations. Customs and import duties may apply to international sales. Those charges are the responsibility of the recipient of your order and vary from country to country. It is your responsibility to check with the appropriate authorities to verify whether the country to which you are having products delivered permits the importation of those products, and whether customs or import duties or similar charges will apply. Healing Essence CBD is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Healing Essence is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

Unless otherwise noted on this web site, delivery of products is FAS (Incoterms (2000), the international rules for the interpretation of trade terms of the International Chamber of Commerce) Company’s facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon Company’s delivery of the products you order to the U.S. postal service or courier service.

Return Policy

How Can I Cancel Or Change My Order?

You may cancel your order within 24 hours with one of these methods:

Log into My Account

Email Contact

Return Policy

Our natural CBD oil is a perishable food that cannot be resold. However, we guarantee that you will be pleased with our product, or your money back, even if you change your mind.  We will accept returns and offer a full refund on unopened items if the return is within 30 days.

If the product has been opened, we will accept your return and offer a partial refund, based on the approximate amount of product that remains. For example, if approximately 20% of the product has been used, we will refund 80% of the original cost, not including shipping or handling.

Customers are responsible for the shipping cost of sending the items back to our store.

Lost Packages

If a package gets lost in transit (this occurs very rarely) we will re-ship the order. If the tracking information says the package was ‘delivered,’ then this means the package was successfully delivered to the given address, and our job has been completed. If it appears undelivered, we ask that you first check with housemates or family to see if the package was received without your knowing. (This scenario happens fairly often.) Windstorms can cause packages to roll off a porch, so please check carefully before reporting it as undelivered.  We will let you know if our courier service has reported it as “delivered.”   Contact us if you wish to report a package as lost.

Package Sent to Wrong Address

If a package is sent to the wrong address, and the order was placed online by you, than you are responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. When ordering, please make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read back your shipping address (and other ordering information) and double-check that it is 100% correct every time.

Payment Information

What Payment Methods Are Accepted?

cards

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Privacy Policy

Healing Essence’s privacy policy addresses how the ‘Personally Identifiable Information’ (PII) of users of this website is being used online.

PII, as used in in this policy, generally means information that can be used, alone or with other information, to identify, contact or locate an individual, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.

Healing Essence collects the following information from users of this website:

Customer name,  email address, mailing or shipping address, billing address, phone number, and credit card information on our secure payment gateway.

Credit card information is not saved except for customers who use our Autoship service. In this case, payments are billed and paid automatically according to individual agreement with the customer using this service.   

Information is collected from you when you register, fill out a form, or place an order.  Some forms are customized, and may ask demographic information or interest information, such as Health Condition, location, etc.

The information collected from you is used in the following ways:

To personalize your experience, to improve the website; to improve customer service; to administer promotions or surveys; to administer other site features; to process transactions; and to communicate periodically via email. We also use this information so we can get to know our customers and ensure their satisfaction.

How do we protect visitor information?

We use an SSL certificate for all credit card transactions to keep credit card information encrypted and safe.

We implement security measures when a user places an order,  or enters, submits, or accesses their information.

We use a payment gateway provider: InfusionSoft.

Healing Essence does not use “cookies” (tracking devices placed on your computer).

We honor “do not track” signals, and do not use advertising when a Do Not Track (DNT) browser mechanism is in place.

We do not allow third party behavioral tracking.

We do not sell, trade, or otherwise transfer Personally Identifiable Information.

We do not include or offer third party products or services on our website.

We have not enabled Google AdWords on our site (but reserve the right to do so in the future). 

Pursuant to the California Online Privacy Protection Act, Healing Essence agrees that users can visit our site anonymously.

Any privacy policy changes will be posted on our Privacy Policy Page.

Users are able to change their personal information:

Log into My Account

Email Contact

Mail – Healing Enterprises, Inc., 2804 Gateway Oaks Drive, #200 Sacramento, California 95833 United States

In accordance with the Children Online Privacy Protection Act, Healing Essence does not specifically market to children under thirteen.

In an effort to comply with the Fair Information Practices Act, Healing Essence will take the following responsive action, should a data breach occur: We will notify the users via email within 1 business day; we will notify users via a site notification within 1 business day.

We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

WEBSITE TERMS OF USE

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Healing Essence or any employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Healing Essence CBD attempts to moderate all content posted on the site. However, we cannot review all communications and materials posted to or created by users accessing the site, and we are not in any manner responsible for the content of these communications and materials. You acknowledge that, by providing you with the ability to view and distribute user-generated content on the site, Healing Essence CBD is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on the site. However, Healing Essence CBD reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Healing Essence CBD in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Healing Essence CBD, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account, or any harm that may come from your use of our products.

Third-Party Links

We attempt to moderate all content, and only link to other websites who share the same dedication to truth and ethical practices as we do. However, we cannot guarantee or authorize any other site that we link to. Your use of linked sites and third-party services and resources is at your own risk.

In an attempt to provide increased value to our visitors, Healing Essence CBD may link to sites operated by third parties. However, these linked sites are provided solely for your convenience, and you enter them at your own risk. Healing Essence CBD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Healing Essence CBD. Nonetheless, Healing Essence CBD seeks to protect the integrity of it’s web site, and therefore requests any feedback on sites to which it links, including links that do not work, or that may violate our ethics and principles.

Website Health and Medical Disclaimer

This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Healing Essence CBD makes no representations or warranties in relation to the medical information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

Warranty Disclaimer

This site and, except as provided in the following sentence, the materials and products offered on this site are provided “as is” and without warranties of any kind, whether expressed or implied. Healing Essence CBD warrants that all products purchased on this site, at the time of shipment, are not adulterated, and will contain the ingredients specified for the products as labeled.

Healing Essence CBD makes NO warranty with respect to products, services, or this website that are not set forth in writing in these terms and conditions, and specifically disclaims and excludes, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, any and all other representations and warranties of any kind, express or implied, WRITTEN OR ORAL, arising by operation of law or OTHERWISE, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The remedies provided are exclusive, and Healing Essence CBD expressly and specifically disclaims, and customer irrevocably waives, the right to seek, all other remedies.

Healing Essence CBD does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Company does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Some states restrict the use or extent of limitations or exclusions regarding warranties, so the foregoing limitations may not apply in full to you.

Limitation of Liability

In no event shall Healing Essence CBD be liable for consequential, incidental, indirect or special damages of any kind, including without limitation loss of revenue, profits, value or use, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, or punitive or exemplary damages. NO PERSON IS AUTHORIZED ON BEHALF OF HEALING ESSENCE CBD TO GIVE ANY OTHER REPRESENTATIONS, OR TO MODIFY OR EXTEND the LIMITED WARRANTIES PROVIDED ON THIS WEB SITE, OR TO ASSUME ANY OTHER LIABILITY IN CONNECTION WITH THIS WEB SITE OR THE PRODUCTS OFFERED FOR SALE BY HEALING ESSENCE CBD.   The Company’s total liability for any claim, whether in contract, warranty or tort (excluding willful misconduct or gross negligence) will not exceed the price PAID FOR the product or service which gives rise to such claim.

The Company shall not, under any circumstances, be liable for any use of, or the inability to use, the materials on this site.

Applicable law may restrict the use or extent of limitations or exclusions to liability for incidental or consequential damages, so the foregoing limitations and exclusions may not apply in full to you. Nonetheless, in no event will Healing Essence CBD’s liability for products purchased from this site exceed the price paid for such products, including any shipping and handling charges.

Typographical and Inadvertent Errors

In the event that a Healing Essence CBD product is mistakenly listed at an incorrect price, the Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Healing Essence CBD shall issue a credit to your credit card account in the amount of the incorrect price charged to you.

Copyright and Trademarks

Copyright

The entire contents of this site, including but not limited to text, graphics and code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Healing Essence CBD. The collective work includes works that are licensed to Healing Essence CBD. Copyright 2016. All rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Healing Essence CBD or purchasing Healing Essence CBD products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Healing Essence CBD or to purchase Healing Essence CBD products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Healing Essence CBD. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Healing Essence CBD used in the site are trademarks or registered trademarks of Healing Essence CBD.

Notice

Healing Essence CBD may deliver notice to you by means of a general notice posted on the site, or an e-mail to any address you have provided to Healing Essence CBD, or by any other method reasonably believed by Healing Essence CBD to be reliable.

Term and Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Healing Essence CBD, without prior notice, at any time for any reason. The provisions relating to Legal Notice, Website Health and Medical Disclaimer, Warranty Disclaimer, Limitation of Liability, Copyrights, Trademark, Governing Law/Jurisdiction, and Indemnification shall survive any termination.

Governing Law and Jurisdiction

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that personal jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Healing Essence CBD products) shall be exclusively in the state and federal courts located in California, and you waive any right to the laying of venue in such courts and the right to claim inconvenient forum. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Healing Essence CBD products) must be commenced within one (1) year after the claim or cause of action accrues. Healing Essence CBD’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

CAN Spam Act

CAN SPAM Act

We collect your email address: to send information; respond to inquiries; and/or other requests or questions.

To process orders and to send information and updates pertaining to orders: we may also send you additional information related to your product and/or service.

To market to our mailing list or continue to send emails to our clients after the original transaction has occurred, and to be accordance with CANSPAM, we agree to the following:

  • We will NOT use false, or misleading subjects or email addresses.
  • We will identify the message as an advertisement in some reasonable way.
  • We will include the physical address of our business or site headquarters: Healing Enterprises, Inc., 2804 Gateway Oaks Drive, #200 Sacramento, California 95833 United States
  • We will monitor third party email marketing services for compliance, if one is used.
  • We will offer an ‘opt-out’ or ‘unsubscribe’ option.
  • We will honor opt-out or unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@HealingEssenceCBD.com and we will promptly remove you from all future correspondence.

WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Healing Essence CBD (“Company”) makes no representations or warranties in relation to the health information on this website. read more..