Terms & Conditions

WEBSITE DISCLAIMER: 

This website contains general information about diet, health and nutrition.

The information on this website is provided “as is” without any representations or warranties, expressed or implied. Healing Essence CBD (“Company”) makes no representations or warranties in relation to the health information on this website.

The information provided is not advice, and should not be treated as such.

Legal Notice
All users of this site agree that access to, and use of, this site is subject to the following terms and conditions and other applicable laws. By using this site, you agree to and accept these terms and conditions, including, without limitation, Warranty Disclaimer and Limitation of Liability set forth further below.

Store policy and Terms of Use
Prices listed on this web site for products or services, unless otherwise noted, are exclusive of shipping charges, and of any applicable tax, including value-added, sales, use, excise, transfer, transport, or other tax, tariff or duty of any sort imposed by any government authority (“Taxes”).

 Healing Essence CBD (referred to in these Terms and Conditions as “Company,” or sometimes “we” or “us”), generally ships items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship your ordered products to you, we will attempt to alert you to this status directly by email, and let you know when to expect your shipment. If we can ship a partial order, we will do so, and indicate when you can expect the rest of your ordered products.

We fill domestic orders using United Parcel Service, FedEx, or other shipment providers, which generally results in delivery within 3 to 5 days.  If you require expedited shipment, please include this message on your order form and we will contact you to arrange expedited shipping, at an additional cost.

What is the shipping cost? 
We charge a flat fee of only $7.50 for all orders, which covers our average cost of shipping and handling.  Those who register as Members get free shipping on all orders.

How long will it take to get my package?
We ship all items usually within 2 business days (Monday through Friday) after receiving orders. You should receive your order within 7 days of the processing date. Orders under $300 will be shipped via first class, with no signature required. We can add or remove a signature requirement to packages upon request. Overnight shipping is not an option on the website, but if you request expedited shipping, we may be able to accommodate your request, and will follow up by email.  Expedited shipping is at an additional cost. 

WARRANTY DISCLAIMER

Return Policy
Our natural CBD oil is a perishable food that cannot be resold.

However, we guarantee that you will be pleased with our product, or your money back, even if you change your mind.  We will accept returns and offer a full refund on unopened items if the return is within 30 days.

Contact our Customer Service department to obtain a RMA

(Return Merchandise Authorization) PRIOR to returning your product. 

Products without an RMA cannot be accepted.

If the product has been opened, we cannot accept your return.

Customers are responsible for the return shipping cost.

If a package gets lost in transit (this occurs very rarely) we will re-ship the order.

If the tracking information says the package was ‘delivered,’ then this means the package was successfully delivered to the given address, and our job has been completed.

LIMITATION OF LIABILITY

Applicable law may restrict the use or extent of limitations or exclusions to liability for incidental or consequential damages, so the foregoing limitations and exclusions may not apply in full to you. Nonetheless, in no event will Healing Essence CBD’s liability for products purchased from this site exceed the price paid for such products, including any shipping and handling charges.

The Company shall not, under any circumstances, be liable for any use of, or the inability to use, the materials on this site.

In the event that a Healing Essence CBD product is mistakenly listed at an incorrect price, the Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Healing Essence CBD shall issue a credit to your credit card account in the amount of the incorrect price charged to you.

This site and, except as provided in the following sentence, the materials and products offered on this site are provided “as is” and without warranties of any kind, whether expressed or implied. Healing Essence CBD warrants that all products purchased on this site, at the time of shipment, are not adulterated, and will contain the ingredients specified for the products as labeled.

Healing Essence’s privacy policy addresses how the ‘Personally Identifiable Information’ (PII) of users of this website is being used online.
PII, as used in in this policy, generally means information that can be used, alone or with other information, to identify, contact or locate an individual, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.

Healing Essence collects the following information from users of this website:
Customer name, mail address, mailing or shipping address, billing address, phone number. 

Information is collected from you when you register, fill out a form, or place an order.  Some forms are customized, and may ask demographic information or interest information, such as health condition, location, etc.

The information collected from you is used in the following ways:
To personalize your experience, to improve the website; to improve customer service; to administer promotions or surveys; to administer other site features; to process transactions; and to communicate periodically via email. We also use this information so we can get to know our customers and ensure their satisfaction.

How do we protect visitor information?

  • Healing Essence does not use “cookies” (tracking devices placed on your computer).
  • We honor “do not track” signals, and do not use advertising when a Do Not Track (DNT) browser mechanism is in place.
  • We do not allow third party behavioral tracking.
  • We never sell, trade, or otherwise transfer any Personally Identifiable Information to any third party..
  • We do not include or offer third party products or services on our website.
  • We have not enabled Google AdWords on our site (but reserve the right to do so in the future). 
  • Pursuant to the California Online Privacy Protection Act, Healing Essence agrees that users can visit our site anonymously.
  • Any privacy policy changes will be posted on our Privacy Policy Page.
  • In accordance with the Children Online Privacy Protection Act, Healing Essence does not specifically market to children under thirteen.
  • In an effort to comply with the Fair Information Practices Act, Healing Essence will take the following responsive action, should a data breach occur: We will notify the users via email within 1 business day; we will notify users via a site notification within 1 business day.
  • We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

Website Terms of Use
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Healing Essence or any employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

In an attempt to provide increased value to our visitors, Healing Essence CBD may link to sites operated by third parties. However, these linked sites are provided solely for your convenience, and you enter them at your own risk. Healing Essence CBD has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Healing Essence CBD. Nonetheless, Healing Essence CBD seeks to protect the integrity of it’s web site, and therefore requests any feedback on sites to which it links, including links that do not work, or that may violate our ethics and principles.

Copyright

The entire contents of this site, including but not limited to text, graphics and code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Healing Essence CBD. The collective work includes works that are licensed to Healing Essence CBD. Copyright 2016. All rights reserved.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Healing Essence CBD or purchasing Healing Essence CBD products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Healing Essence CBD.

Trademarks
All trademarks, service marks and trade names of Healing Essence CBD used in the site are trademarks or registered trademarks of Healing Essence CBD. Healing Essence CBD may deliver notice to you by means of a general notice posted on the site, or an e-mail to any address you have provided to Healing Essence CBD, or by any other method reasonably believed by Healing Essence CBD to be reliable.

 Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods.

You agree that personal jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Healing Essence CBD products) shall be exclusively in the state and federal courts located in California, and you waive any right to the laying of venue in such courts and the right to claim inconvenient forum.

Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Healing Essence CBD products) must be commenced within one (1) year after the claim or cause of action accrues.

Healing Essence CBD’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

CAN SPAM Act
We collect your email address: to send information; respond to inquiries; and/or other requests or questions.

To process orders and to send information and updates pertaining to orders: we may also send you additional information related to your product and/or service.

To market to our mailing list or continue to send emails to our clients after the original transaction has occurred, and to be accordance with CANSPAM, we agree to the following:

  • We will NOT use false, or misleading subjects or email addresses.
  • We will identify the message as an advertisement in some reasonable way.
  • We will include the physical address of our business or site headquarters: Healing Enterprises, Inc., 2804 Gateway Oaks Drive, #200 Sacramento, California 95833 United States
  • We will monitor third party email marketing services for compliance, if one is used.
  • We will offer an ‘opt-out’ or ‘unsubscribe’ option.
  • We will honor opt-out or unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@HealingEssenceCBD.com and we will promptly remove you from all future correspondence.

Rev. 07/20/20

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